Overview

In each System Area there is a Search Option that allows you to search the system based on the Criteria you Select. This could be all Tickets in that System Area that were logged by a Specified Customer of Any Status between a specified date range (either Opened, Closed or Resolved if used). 

Standard Search 

Advanced Search 

To further define your search criteria you are able to use the Advanced Search which will allow you to use the Expression builder to specify additional fields to filter the data on.

Save Search

Any Search criteria you enter can then be Saved to enable you to use again and will display under the Search Option.

Give the Saved Search a Name

This will then Display under the Search Option in the Left Menu, You can also 'Star' this so it displays in your Home Area.