Overview 

The System Health area is designed to give you information relating to issues the system has had with, Outgoing Emails, Emails that are in the mailbox (Email to Ticket), Reports that have been set to run and System Messages relating to API Calls.

The System Health can be found by navigating to:

Admin Area > Setup > System Health:

It has several tabs that contain information to help you monitor the health of your Vivantio Instance.

Outgoing Email

This page allows you to view Outgoing Emails that have failed to send during the past 30 days. You can requeue messages to attempt to send them again (5 more attempts will be made) or delete them to mark them as permanent failures (if associated with a Ticket, they will remain visible in the Ticket History).

When viewing the history of a Ticket, the Customer Outgoing Email Icon may be in one of 3 statuses: 

  Hourglass – No attempt has been made to send the email yet.

  Envelope – The email has been sent successfully.

  Error – An attempt has been made to send the email but an error has been encountered.

Email to Ticket

This page lists any incoming emails that have failed processing.

Queued Reports

Vivantio runs reports in a queue for improved performance. If there are too many reports in your report queue, you can cancel them from here.

Message Queue

Certain integrations make use of a message queue to interact with other systems. This page allows you to view and resend failed messages or remove them from the queue. Messages that have been processed successfully, or that are currently waiting to be processed, are not shown. 

To Re-queue a message: 

•Tick the box of the message you wish to re-queue
•Click the button ‘Re-queue’
•Click ‘OK’ to confirm the action

To Delete a message:

•Tick the box of the message you wish to delete
•Click the button ‘Delete’
•Click ‘OK’ to confirm the action

Reviewed: 28 March 2023