Overview

Within the Email Service area, rules can be specified for the running and processing of emails into tickets; this is called Subject Filters and from here the user can decide which messages will be visible.

By default there are a couple of Subject email rules that have been specified so that emails such as Undeliverable and Out of Office replies do not get processed; these can be modified and new rules can be added.

Guidance 

Admin > Integration & API > Email to Ticket > Subject Filter 

- Click Add

- Enter the Value name and tick the box to enable the filter

- Click Save

To Edit a Subject Filter:

- Tick the box of the Subject Filter you wish to edit

- Click Edit and make your changes

- Click Save

To Delete a Subject Filter:

- Tick the box of the Subject Filter you wish to delete

- Click Delete

- Click OK to confirm the action