Overview

Sender Deny List - You have the option to deny incoming emails if this is a requirement. Ensure the Force Allow List option is not ticked for the Deny List option to be available in the Menu.

By default, the mail service does a 'fuzzy' match for anything in the Deny List; you don't need to explicitly specify wildcard characters. So if you were to enter just mailer@ then emails from mailer@gmail.com, mailer@hotmail.com, and mailer@live.com would all be blocked.

If you want to do domain based blocking, but then allow certain things, you can do this by adding a loose match into the Deny List and a more exact match into the Allow List, for example:

Deny List: gmail.com Allow List: terry@gmail.com

Then emails from Andrew@gmail.com would be rejected, while emails from terry@gmail.com would be allowed.

Guidance

Navigate to the Admin Area > Integration & API > Email to Ticket > Sender Deny List

To Add a Sender Deny List:

- Click Add

- Enter the Value name and tick the box to enable the filter

- Click Save

To Edit a Sender Deny List:

- Tick the box of the Sender Deny List you wish to edit

- Click Edit

- Make your changes

- Click Save

To Delete a Sender Deny List:

- Tick the box of the Sender Deny List you wish to delete

- Click Delete

- Click OK to confirm the action