Overview

Email Signatures are attached to the bottom of an outgoing email and can be dynamically created to provide a professional look and feel to your email communication; add your company specific wording to tailor the signature. The signature templates editor consists of an HTML edit and a database field list. A database field can be dragged onto the editor and the relating data will be added to the email signature when the template is used. It is possible to edit the signature in the HTML code if this is preferred.

Guidance

Navigate to the Admin Area > Setup > Outgoing Email > Email Signatures

These email signatures can be added to automated emails sent from the system, such as ticket status updates.
Define the signatures here, and then add them to ticket templates in the admin area.

The order of precedence when applying a Signature is:

Client
Template
User

To add an Email Signature:

- Click Add

- Enter the name of the Email Signature

- Drag and drop the required fields in to the box

- Build the Email Signature as required

- Click Save

To edit a Email Signature:

- Tick the box of the Email Signature you wish to edit

- Click Edit

- Make your changes

- Click Save

To delete an Email Signature:

- Tick the box of the Email Signature you wish to delete

- Click Delete

- Click Ok to confirm the action

To default an Email Signature:

- Tick the box of the Email Signature you wish to make default

- Click Make Default

- Click Save

Please Note: The Make Default box is no longer selectable as only one signature can be made the default at any one time

Reviewed: 08 March 2023

Updated on Tuesday, April 2, 2024