Overview
An Out of Office message can be configured for individual Users. They can also manage their own Out of Office messages from the User Menu in the top right-hand corner:
Out of Office provides you with the ability to view and change configured Out of Office messages for all users. You can enable or disable Out of Office notifications, and choose whether users can configure their own notifications.
When an Out of Office has been created, a red icon will appear in the top right hand corner of the screen, if another user attempts to assign a ticker to you then the red icon will appear; hovering over this icon will reveal the out of office message you created in the set up of the feature.
FLEX Out of office can be managed in the Operational Area via your name icon in the top right hand corner of the scree.
Classic From the Regional Settings drop down box.
From either of these buttons you are able to add, edit and delete your Out of Office alert.
Admin Users Can add Out of Office entries with the Admin Area. So if a Technician/User is unexpectedly away or hasn't set their Out of Office Admin Users can update the users record.
Guidance
Navigate to the Admin Area > Setup > User Management > Out of Office
To Add an Out of Office From The Admin Area
- Click Add
- Complete the details of the user, how long they are going to be out of office and any details you want to be shown in their absence
- There are 2 ways to mark the duration the User will be absence
- Using the 'Until Manually Removed' option
- Enter Start and End Dates and Times
- Click Save
Example
1. Until Manually Removed | 2. Start & End Dates |
To Edit an Out of Office
Highlight the out of office you wish to amend Click Edit Amend Details Click Save | |
To Delete an Out of Office
Highlight the out of office you wish to delete Click Delete Confirm Deletion | |
To Add An Out of Office From The Operational Area
FLEX
| Select your name and Out of Office Settings | Select Add |
|
1. Until Manually Removed | 2. Start & End Dates
|
Classic
| Select your user icon and Out of Office Settings | Click Add |
1. Until Manually Removed | 2. Start & End Dates |
Reviewed: 08 March 2023