Overview

Using this feature allows you to block / allow access to your Vivantio applications from certain IP ranges for stronger security.

Please Note: Using this feature with the wrong IP addresses could prevent you from logging in.  Please ensure you have the correct IP addresses before saving.

Guidance

Navigate to the Admin Area > Setup> Global Settings > Enable "Restrict Login by IP" > Save 

Navigate to the Admin Area > Setup > User Management > IP Ranges 

Now select the tick boxes that you want to restrict:

Now Add an IP range and tick who should be allowed using this IP.

In the example below the internal server with an external IP address of 115.250.168.255 is allowed to access the Vivantio web services, technicians are allowed to access using the internal network.  If no other IP ranges are given this is the only access permitted and in this case no access is available for Vivantio Mobile.

Restricting Self Service Access by IP Range

To enable the restrict login option you must first set up the IP Range as described above.  

Navigate to the Admin Area > Self Service > Features or if more than one portal Admin > Self Service > Portal (Portal Name)

Tick "Restrict Login by IP"

Tick the name of the IP ranges you wish to apply > Save

Reviewed: 08 March 2023