Overview

When an email to ticket mailbox fails to connect 101 times consecutively it will be automatically disabled and the systems administrator as defined in Admin > Setup > Global Settings will receive an email with the error message below.

“An error was encountered trying to connect to the mailbox ‘Tech Support'. This mailbox has failed to connect 101 times consecutively and will be automatically disabled. Please check your connection settings or contact support@vivantio.com for further information.”

The most common cause of this issue is incorrect credentials, for example password expiry on the mailbox or switching on Multi Factor Authentication on the mailbox.

Please complete the checks and after each check click the Test button, if connection is successful you will see a message like the one below.

• Username of Mailbox is correct
• Re-enter the Mailbox password to make sure its correct
• Login to the email account to check the credentials
• Check if Multi Factor Authentication is enabled, if enabled we would suggest you use an application password for Vivantio, for more information on how to set this up please click here.

If you are still experiencing issues please contact support. For more guidance on Email to Ticket set up please click here. 

Reviewed: 19 April 2023