Summary

FLEXGrid is a powerful feature designed to provide users with advanced data analysis and reporting capabilities. It bridges the gap between basic search functionality and full-scale report building, offering a flexible, intuitive way to explore data.

What is FLEXGrid?

FLEXGrid is an interactive data exploration tool that enables users to create custom views, filter data dynamically, and analyze key metrics. Unlike traditional reporting tools, FLEXGrid allows real-time data manipulation without the need for complex report configurations.

Who Should Use FLEXGrid?

• Support Teams & Service Desk Managers: Gain quick insights into ticket trends, workload distribution, and response times.
• Customer Success Managers: Track customer interactions, monitor outstanding issues, and identify service trends.
• Business Analysts: Perform ad-hoc data analysis without relying on pre-defined reports.
• Project Managers: Assess progress on open issues, team efficiency, and service compliance.

What Can FLEXGrid Be Used For?

• Quick Analytics: Instantly generate reports on ticket volumes, response times, and resolution rates.
• Customizable Data Views: Organize data by priority, category, or status to suit specific business needs.
• Advanced Filtering: Apply dynamic filters to drill down into specific subsets of data.
• Pivot & Summarization Features: Group, sort, and aggregate data to gain deeper insights.
• Exporting & Sharing: Easily export findings to CSV or Excel for further analysis.

FLEXGrid is available in the new FLEX UI and is set to become an essential tool for users who need actionable insights without the complexity of a full reporting suite. We will be releasing updates to FLEXGrid over the coming months with features such as the ability to share FLEXGrid reports and further enhancements and functionality.

A step by step guide to FLEXGrid